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Terms and conditions of CG2382.org.uk

Delivery times

Delivery times are quoted from the point of dispatch. They're approximate and quoted in good faith from Royal Mail and Parcelpost data. If your course has not arrived within the anticipated time, please contact us. We will be happy to check the reasons for delay. In the unlikely event that a course delayed in delivery, is subsequently considered lost, you will be entitled to a replacement course or full refund. If your course cannot be delivered despite repeated attempts during one calendar month, it may be returned to us. Should this happen we will notify you and immediately refund the cost of the course including the amount charged to us for delivery to you. CG2382.org.uk cannot be held responsible for delays beyond its control.


British VAT is applicable on all courses sent within the UK and EEC. Prices quoted in our catalogue include VAT.

Duties and Taxes

courses sent outside the EEC may be liable to duties and taxes charged in the country of destination. CG2382.org.uk does not collect or pay duties or taxes on behalf of either the person purchasing or receiving the course. Payment of any duties and taxes levied will have to be paid by the person receiving the course.

Product Details

All products and services offered on this website are the products and services of CG2382.org.uk and are in no way authorised, approved, endorsed by, or associated with City and Guilds. All courses featured online are subject to stock availability. CG2382.org.uk reserves the right to withdraw any product from our course range at any time. If you have selected a course that has subsequently been withdrawn and we cannot fulfil your order, we guarantee that we will notify you. Under no circumstances will your account be charged.

CG2382.org.uk reserves the right to change the price of any course featured in our online shop. However if there has been a price change made during the time of your transaction, CG2382.org.uk will honour the price charged at the time you made your order. Every care has been taken to ensure that descriptions and specifications of our courses are accurate. Although our description is extremely good, slight variations may occur. CG2382.org.uk can in no circumstances be held liable for any information, given in good faith, which later turns out to be inaccurate due to error or external influences.

Payment details

CG2382.org.uk accepts: MasterCard, Visa, Switch. If you are shopping from outside the UK, your credit card company will convert the purchase price automatically into your own currency.CG2382.org.uk will also accept £sterling cheques. Orders will be dispatched once payment has cleared.

Privacy policy

In accordance with the Data Protection Act 1988 CG2382.org.uk will not share your information to third parties for any reason at any time. The Cookies used on our shopping site only keep track of the contents of your shopping basket once you have selected an item. The proprietor of CG2382.org.uk, L Taylor is responsible for all privacy matters within the company. Any personal details required by CG2382.org.uk within the online ordering system are used only for the purpose of processing your order online. CG2382.org.uk will not pass them to any third party for any reason at any time. Your personal details will only be kept by CG2382.org.uk and used for the purpose of communicating our in-house marketing information if you specifically select this option at check-out.

Order processing

You will receive an e-mail order confirmation. CG2382.org.uk aims to process all orders the next working days of receipt, a little longer if received over the weekend or during a UK national holiday. If the dispatch schedule is not acceptable, you have the opportunity to cancel your order providing of course that your notice of cancellation is received before the courses have been prepared for dispatch or collection.You will not be charged for any course until it is ready to be dispatched. You may cancel an order at any time prior to the point of actual dispatch by contacting our Customer Services Dep.

back orders

If you order a course that is out of stock you will be contacted by e-mail and given the option to: *Substitute it with another course item *Keep the selected course on back order *Cancel your order completely If you order several courses, one of which is out of stock, we will e-mail you to give you the option to: *Delay dispatch of order until it can all be shipped *Send the courses available and place the out of stock course item on back1 order. In the case of part-shipment, you only pay for courses that are dispatched. Postage will be charged for each part shipment according to the normal tariffs. You can cancel your back order at any time prior to the point of actual dispatch by contacting our Customer Services Dept